Wi-Fi Control

Lossnay Wi-Fi Control Common Questions

Wi-Fi Control Compatibility

I already have a Mitsubishi Electric Lossnay installed. Can I get Mitsubishi Electric Wi-Fi Control?

Yes, Mitsubishi Electric Wi-Fi Control is available for retrofit on compatible Mitsubishi Electric Lossnay Systems. Provided you meet the minimum requirements for operation found on the Mitsubishi Electric website, you will be able to have the Wi-Fi Control fitted. To enquire about Wi-Fi Control for your existing Mitsubishi Electric Lossnay please contact your local Mitsubishi Electric dealer or one of the dealers in your region listed here.

Syncing and Troubleshooting

I recently had a Mitsubishi Electric Wi-Fi Interface fitted to my Lossnay and now need to set it up. How do I do this?

To complete the installation of the Wi-Fi Control follow the instructions outlined in the Wi-Fi Installation Guide which came with your Wi-Fi Interface.

The Installation Guide is accessible on the Wi-Fi Control App or download:

MAC-588IF-E:

If my router is accidentally turned off or we have a power cut will the Wi-Fi Interface automatically reset itself or does it need to be re-paired?

Yes, in the event of a power cut for any reason Wi-Fi Control is re-paired automatically.

If I make a mistake when setting up my Wi-Fi Control is there a reset button?

MAC-588IF-E:

If a mistake is made during the set-up of the Wi-Fi Control pairing process simply press the RESET button for 15 seconds on your Wi-Fi Interface to restart the process.

I am registered using the Wi-Fi Control App but I cannot control my Lossnay?

For Wi-Fi Control to work a Mitsubishi Electric Wi-Fi Interface must be purchased and fitted. This can either be purchased as part of a package or for retrofit on existing installations. For more information on your Lossnay System compatibility and where to buy, please contact your local Mitsubishi Electric dealer or contact one of the dealers in your region listed here.

I upgraded my router and Wi-Fi Control has stopped working. What should I do?

If you have upgraded your home networks router your Wi-Fi Interface will need to be re-paired, following the same process initially carried out when first setting up Wi-Fi Control. To re-sync the Wi-Fi Interface and your router follow the instructions outlined in the Wi-Fi Installation Guide which came with your Wi-Fi Interface.

The Installation Guide is accessible on the Wi-Fi Control App or download:

MAC-588IF-E:

We changed the password for our Wi-Fi network at home and Wi-Fi Control has stopped working. What should I do?

If you change the password to your home network your Wi-Fi Interface will need to be re-paired, following the same process initially carried out when first setting up your Wi-Fi Control. To re-sync the interface and your router follow the instructions outlined in the Wi-Fi Installation Guide which came with your Wi-Fi Interface.

The Installation Guide is accessible on the Wi-Fi Control App or download:

MAC-588IF-E:

My router does not have a WPS button – can I still use the Wi-Fi Control?

MAC-588IF-E:

These do not require your router to have a WPS button. Set up can be completed via the Access Point Mode Pairing. For more information please read the Installation Guide.pdf (1,085 KB)

Understanding Wi-Fi Control

What happens if someone changes settings using the Wi-Fi Control App at the same time changes are made on the handheld remote?

To explain this it is important to understand how the Wi-Fi Interface works (For detailed information visit our ‘Learn how to use your Wi-Fi Control’ section. The Wi-Fi Interface sends intermittent updates on the status of your system back to the internet (server). At the same time, the Wi-Fi Interface retrieves any commands which have been sent by the Wi-Fi Control app or handheld remote. In the event settings are changed on both the handheld remote and the Wi-Fi Control app in between this intermittent retrieval the Lossnay unit will activate whichever command was sent last.

Why do I need to include my personal information when registering to use Wi-Fi Control?

By entering your details we can/may at times send emails to inform you of any new features/capabilities available for update; however we will not send any unsolicited spam emails. If you do not wish to receive these you are able to unsubscribe by choosing ‘unsubscribe’ at the bottom of the email. Our full privacy policy can be viewed in our ‘Terms and Conditions’ section

Can multiple smart devices (e.g. phone/tablet) connect to a single Wi-Fi Interface?

Yes, Wi-Fi Control allows multiuser functionality, and as such more than one device can be connected to the same Wi-Fi Interface. To do so, simply use the same registered login and password used to initially set up your Wi-Fi Control on each of the devices you wish to connect.

My 7-Day Programmable Controller allows me to program up to eight settings for each day of the week – is Wi-Fi Control the same?

Mitsubishi Electric Wi-Fi Control offers the ability to set an unlimited number of settings/rules. Referred to as a rule set, these can be unique to each unit. These settings can be anything from turn on/off and change mode and fan speed etc.

Can I set more than one rule to apply?

Yes, using Mitsubishi Electric Wi-Fi Control you can have more than one rule in action on your Lossnay at any one time – in fact the rule setting is almost limitless! To do so you need to set up a new rule set for your Lossnay system. To learn how to set up a rule set for your Lossnay system visit our ‘Learn how to use your Wi-Fi Control’ section.

Important Requirements

Requires a compatible WPS capable router, active Internet connection and read the list of minimum requirements.

Need help?

For service or support enquiry you can contact us, or if you would prefer to speak directly to us please call 0800 639 434 during normal office hours.

Common questions