Mitsubishi Electric Store Help and Policies

Shipping and Billing Details

International Orders

All orders placed on this site will be delivered to New Zealand addresses only. We cannot accept international orders via this website. If you are based outside NZ it is best to contact your local Mitsubishi Electric Sales Office.

Delivery Terms and Conditions

A reference to 'BDT', 'we', 'our' 'ourselves' or 'us' means Black Diamond Technologies Ltd (BDT). BDT is the exclusive distributor of Mitsubishi Electric products sold in New Zealand.

Authority to Leave (ATL), All items sent via BDT will require a signature upon arrival, any items sent out to an address with an ATL lodged with the carrier against the receivers address removes BDT from being liable for any damages or missing in transit items, we strongly recommend to leave this as signature required. By accepting these Terms and Conditions, you agree that BDT will not be liable for any damages or losses for a parcel delivered with an ATL and the receiver is responsible for covering any losses for missing or damaged parcels.

If there is no-one home to receive the goods during the day, please provide your business address for delivery as we require a signature as proof of delivery. Items that travel with NZ post - If there is no-one home to receive the goods during the day, please provide your business address for delivery as we require a signature as proof of delivery. If you're not in when the Courier / Shipping Carrier comes to deliver the product, the Courier / Shipping Carrier should then leave a 'Calling Card' in your mailbox asking you to contact them and arrange for a convenient time for them to drop it off. We can deliver to New Zealand based addresses only, please allow 2-6 working days for delivery.

How long will my order take to arrive?

• Small items that travel with NZ Post:
  Please allow 2-5 working days for standard delivery or 3-7 business days for rural delivery.
  Please note when selecting your delivery address, to ensure there will be someone at the delivery address during the day to sign for receipt of the package. A business address may be more suitable than a home address for this purpose. All deliveries are by courier, for which a signature is required as proof of delivey.
  
  
• Larger items that travel with Fliway:
  Depending on whether this is a business or residential address the timeframe will vary depending on the network this travels in.
  For business address – please allow 5-7 business days, for residential deliveries you will receive a text offer on the mobile number provided with your order from our carrier to arrange a time to deliver the unit.
  

If the goods are damaged in any way upon delivery, you should either sign for it as DIT (Damaged in Transit) and indicate the type of damage, or if the damage is significant then reject the shipment and contact us. If a shipment is accepted with damage, but not signed as damaged, we may be unable to replace the damaged item.

Terms of use

All features and specifications listed on this website are subject to change and amendment at any time. Where product specifications are critical to design or pre-build we advise that you seek confirmation of accuracy from our product management team on (04) 560-9100.

Black Diamond Technologies Technologies (BDT) shall not be liable for any loss or damage (direct or indirect) arising from the use of the information on this website.

External Links: This site contains links to other sites and BDT is not responsible for the privacy practices or the content of such websites.

All prices in shop.mitsubishi-electric.co.nz are subject to normal Terms and Conditions with BDT and all prices exclude installation and material costs (unless otherwise stated). Please note that Retail prices include GST. Stock is subject to availability.

Privacy Policy

This Privacy Policy was updated 21st May 2022 and covers the policies in place to protect personal information you may provide while using this website – mitsubishi-electric.co.nz

BDT is committed to protecting your privacy and adhering to relevant privacy legislation. Most of this website can be accessed without the need to give us any information about yourself. The information below is designed to explain how we collect, use and protect any information you provide to us (if any) through this website.

The information we collect

At certain times we will request personal information from you in connection with online registration forms, product or service information, shop online or when giving comments or feedback on the site. Providing this information is voluntary, however failure to provide necessary personal information when requested may result in certain services being unavailable to you. All personal information collected will be held by us and may be used by our employees, officers, agents, contractors and affiliates only for the purposes specified at the time of collection.

If you provide BDT with your contact details, BDT may use this information to alert you to product upgrades, special offers, updated information, and new services.

By using our website and submitting our online forms you are deemed to have accepted our privacy statement.

The protection of your personal information

BDT will protect the personal information that you share with us.

BDT may carefully select third parties to send you information, by postal mail, about their products or services.

BDT may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide a statement to that effect.

Use of Cookies and Other Tracking Technologies for online services

This website collects statistical information which is used for making the site faster and easier to use. Your visit is anonymous – information from your visit is combined with the data from all site visitors and presented as statistical information on overall site use.

BDT does not collect personally identifiable information and does not facilitate the merging of any personally identifiable information with the non-personally identifiable information collected through any Google product or feature on this website.

BDT uses “cookies” and other tracking technologies

A “cookie” is a file that our webserver may send to your computer when you access this website. This file is then stored on your computer. BDT may use cookies and certain other passive information collection technologies to make your use of this website easier by allowing BDT to provide better service, customise websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve this website. Certain features of BDT website may not work without use of passive information collection technologies.

BDT uses “session” cookies: Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on this site, and to collect aggregated statistical information.

BDT may use “persistent” cookies: Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as helping to determine what areas of the website visitors find most valuable, and customising the website based on your preferences on an ongoing basis. The BDT server only knows that an unidentified visitor with your cookies has returned to the website and not any personally identifiable information.

BDT may use “web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, anonymous identifiers and invisible GIFs): A web beacon is a tiny graphic on a web page or in an email message that is used to track pages viewed or messages opened. Web beacons tell the website server information such as the IP address and browser type related to the visitor’s computer. Web beacons may be placed on online advertisements that bring people to BDT and on different pages of the website. Web beacons provide us with information on how many times a page is opened and which information is consulted. BDT uses both First Party and Third Party web beacons and cookies. Third Party web beacons and cookies are used for the purpose of marketing this website to people that may find benefit from the services included on the website.

Other tracking technologies include

1. Google Analytics Display Advertising. The following features are enabled for this website:
   • Remarking with Google Analytics
   • Google Display Network Impression reporting
   • Google Analytics Demographics and Interest Reporting
   • DoubleClick Platform integrations
   • The following Adwords Features are enabled for this website
     • Remarketing
     • Affinity audiences
     • Custom affinity audiences
     • In-market audiences
     • Similar audiences
     • Demographic and location targeting
   
   

   This means that BDT are enabling Google Analytics to collect data about traffic to this site through cookies and anonymous identifiers in addition to data collected through standard Google Analytics implementations.

   BDT will not share precise location information with Google unless with the prior explicit consent of the user.

2. Quantcast Easy Tag Advertising Feature. This is enabled for this website on specific pages only:
   • Quantcast collect anonymous traffic data from over 100 million web and mobile destinations. Some examples of the data parameters collected include referral URL, screen resolution, browser version, OS type and page URL.
   • Quantcast do not use or collect PII for our measurement or targeting products (Quantcast privacy policy).
   • Quantcast utilize standard SSL encryption for all data transfer between pixel servers and the central compute cluster to ensure complete data privacy.

Choices you have about BDT’s use of cookies and other tracking technologies

You can choose to enable or disable the use of cookies and other tracking technologies on this website. Cookies that are necessary to the operation of this website and for the provision of the services you have requested will continue to function regardless of whether you have provided consent. Other types of cookies and tracking technologies will be turned off until you provide explicit consent. As a result, the functionality of the BDT may be reduced until you choose to provide explicit consent.

Some Internet browsers allow you to limit or disable the use of cookies and other tracking technologies. Please refer to the information provided by your Internet browser for instructions on how to do so (generally found under a “Help” menu).

You can opt-out of any of the Google Analytics Advertising Features by going to https://tools.google.com/dlpage/gaoptout/ which is where users can download the Google Analytics Opt Out Browser Add-On.

You can also opt out by going to Google Ad Settings, which allows users to turn off the amount and type of data you are sharing.

More information about opting out can be obtained from http://www.networkadvertising.org/choices/

Updating your personal information

BDT respects your right to access personal information we have collected about you at any time and make changes you deem appropriate. You can help BDT maintain the accuracy of your personal information by notifying us when you change your address, title, phone number, or e-mail address.

If at any time you wish to update your information or stop receiving communication from BDT you can contact us by:
Please include your old and new contact information so that we can make the appropriate corrections.

• Online Contact Form - Request to be added or removed from certain types of communication.
• Automated Email Removal Form - Note: Using this form will remove you from all automated email processes.
• Phone: (04) 560 9100
• Or mail to:
  BDT
  Attn: Privacy
  PO Box 30772
  Lower Hutt 5040
  New Zealand

Feedback on our Privacy Policy

Please address comments or questions regarding BDT's privacy practices to us at one of the addresses listed above. BDT may occasionally update this policy. Notice of revisions will be posted here.