Questions and Information

Thanks for visiting the Mitsubishi Electric Parts & Accessories Shop.

What is the Mitsubishi Electric Parts & Accessories Shop ?

We aim to offer easy access to the range of end user replaceable parts for Mitsubishi Electric products including remotes & filters, so you can get the best from your Mitsubishi Electric product.

How do I place an order ?

Simply add the required item(s) to your ‘basket’, and proceed to the checkout. We can only ship to New Zealand addresses.

Payment is accepted via Payment Express which is a Visa and MasterCard certified solution, developed by DPS.

Item/s purchased from Black Diamond Technologies Limited, the exclusive distributor of Mitsubishi Electric in New Zealand, are processed through our trading account 'SHOPCITY.CO.NZ'. Please note this is the name that will appear on your bank statement.

What if I cannot find the part I require ?

The Mitsubishi Electric Spare Parts Shop offers a specific range of easily replaceable parts, for which little technical expertise is required, including replacement filters, shelves & remotes.

Some parts may not be listed on our website due to being temporarily out of stock or possibly replaced by an alternative.

If you cannot find the part you require for your Mitsubishi appliance in the relevant category, please call the Mitsubishi Electric Customer Services Team on 0800 737 842 for assistance.

Please note that we do not list parts that require technical installation. These spare parts are available only to our authorised repair companies. Please contact an authorised repair companies if your Mitsubishi appliance requires service or repair.

For service and support details click here

How long will my order take to arrive ?

Please allow 2-5 working days for delivery.

Please note when selecting your delivery address, to ensure there will be someone at the delivery address during the day to sign for receipt of the package. A business address may be more suitable than a home address for this purpose. All deliveries are by courier, for which a signature is required as proof of delivery.

What should I do if the goods arrive damaged ?

If the goods are damaged in any way upon delivery, you should either ;

• sign for it as DIT (Damaged in Transit) and indicate the type of damage, or
• if the damage is significant, then reject the shipment and contact us on 0800 737 842.

If a shipment is accepted with damage, but not signed as damaged, we may be unable to replace the damaged item.

What should I do if I ordered the wrong part ?

Contact our Customer Services Team within 7 days of invoice to request a return number (RMA) and return instructions. Our contact details are :

• Click here to contact us via online form
• or phone: 0800 737 842 (available between 9am-5pm, Monday to Friday)

Please quote the invoice number in any email. Please have a copy of your invoice onhand when you call.

To return an item to us :

• Re-pack the item in the original packaging with all accessories.
• Attach a return address label over the original delivery label.
• The return number (RMA) must be clearly marked on the return address label. If an item is returned without a RMA number clearly marked on the return address label, it may get declined and returned to you.
• Send the package back to us. We recommend using a tracked delivery service (i.e. NZPost ParcelPost Tracked, or other courier service).

Please note: Products returned for an exchange must be in a re-saleable condition with all original packaging intact and returned with the item. Courier costs are not refundable.