Common Questions

HEPA stands for ‘high-efficiency particulate air’, or sometimes high-energy particulate arresting filter. HEPA filters are incredibly effective at capturing almost every size of particle. They can capture viruses, bacteria, pollen, PM2.5, allergens, and more. Using the term HEPA has a strict set of requirements.

The Mitsubishi Electric ElitePure Air Purifier contains a H13 HEPA Filter.

PM stands for “Particulate Matter.” It’s a standard created by the EPA (Environmental Protection Agency) and refers to the size of particles, measured in micrometres. The PM Concentration Level is an approximate measurement of how many particles of that size are in a cubic meter. There are three different PM sizes displayed on the Air Purifier.

• PM10: Particles in the air that are about 1/5 of the diameter of a human hair.
• PM2.5: Particles in the air that are about 1/20 of the diameter of a human hair.
• PM1.0: Particles in the air that are about 1/50 of the diameter of a human hair.

The ElitePure Air Purifier can be used in rooms throughout the house. It is also easily portable, allowing you to move it between rooms seamlessly.

The ElitePure Air Purifier contains an Activated Carbon Deodorization Filter, which helps to reduce unwanted smells in your home.

No, the ElitePure Air Purifier is not compatible with essential oils and you should never try and use them with one.

Yes, the ElitePure Air Purifier is safe to run all night if you want it to.

Yes. The ElitePure Air Purifier reduces the amount of dust in your home. The Pre-Filter removes larger dust particles, while the HEPA filter captures up tp 99.97% of 0.3µm pollen and house dust.

Dehumidifiers are designed to remove moisture from the air. While some dehumidifiers can purify the air too, our Air Purifiers are specifically designed to clean the air in your home.

CADR stands for “Clean Air Delivery Rate”. CADR is an industry measurement that measures an air cleaner’s effectiveness based on room space and the volume of clean air produced per minute. This shows how well dust, pollen and smoke (the three most common indoor air pollutants) are removed from the air you breathe.

The ElitePure Air Purifier has a high CADR rating of 508m3/h.

Yes. All the filters in the ElitePure Air Purifier are able to be cleaned. The Pre-Filter features an auto-cleaning function which neatly collects the dust and dirt in the dust box for you to simply empty straight in the bin. The HEPA Filter can be vacuumed. The Active Charcoal and Platinum Catalyst Filters can be removed and soaked in cold or lukewarm water for approximately one hour, then washed in water and allowed to fully dry before putting back in to the unit.

Dust Box: Approximately once every 4 months the dust box should be emptied.
HEPA Filter: When dirty – we recommend checking to see if it needs to be cleaned at the same time as the dust box.
Platinum Catalyst and Activated Charcoal Filter: When odours are coming from the air outlet.

If these basic maintenance steps are followed and depending on the operating environment, it is estimated that the life span of the ElitePure Air Purifier filters will range from 6 – 8 years before you would need to look at any form of replacement.

The ElitePure Air Purifier uses 6W-86W of energy depending on the operation mode that is being used.

The Smart Search function directs air in 5 different directions through the louvre searching the room for any pollutants. It will check each directions air quality for 30 seconds before it will move to the next location. If it detects pollutants, it will direct filtered air into that location while sucking the air back into the machine to clean the contaminated air. It will continue doing this until it no longer detects pollutants.