Common questions

Wi-Fi Control Compatibility

I already have a Mitsubishi Electric Heat Pump installed. Can I get Mitsubishi Electric Wi-Fi Control?

Yes, Mitsubishi Electric Wi-Fi Control is available for retrofit on compatible Mitsubishi Electric Heat Pumps. Provided you meet the minimum requirements for operation found on the Mitsubishi Electric website, you will be able to have the Wi-Fi Control fitted. To enquire about Wi-Fi Control for your existing Mitsubishi Electric heat pump/s please contact your local Mitsubishi Electric dealer or one of the dealers in your region listed here.

I have a wired wall controller for my Mitsubishi Electric Heat Pump. Can I install Wi-Fi Control as well?

Unfortunately the Wi-Fi Control Adaptor plugs into the same terminal (CN105) as your current wired controller. As there is only one CN105 terminal on each indoor unit it is not possible to have both a wired controller and Wi-Fi Control.

Will Wi-Fi Control work on the Multi-Room Series?

Yes. Wi-Fi Control will integrate seamlessly with any compatible indoor unit installed as part of a Multi-Room system. If you want to control more than one heat pump you will require one Wi-Fi Adaptor per indoor unit. It is important to note Multi-Room systems can operate in either heating or cooling mode only. Therefore all indoor units will only operate if they are set in the same mode.

I have a Multi-Room system installed. If I accidentally set the mode for one of my units to heating and the other cooling what will happen?

In this case the indoor that is turned on first will become the ‘lead’ unit. For example, if you set your 1st indoor to 24°C heating, then set your 2nd indoor to 22°C cooling, the multi outdoor will remain in heating mode as this was the mode selected first.

Even though you have used the Wi-Fi Control App to command the 2nd unit to cool, the indoor unit will sit in standby with flashing LED’s, however this does not mean your Wi-Fi App is not working. The cooling command on the second heat pump will not activate until a) all heat pumps are turned on to the same mode as the ‘lead’ heat pump (in this case, 24°C heating), b) until the ‘lead’ unit is turned off, or c) all heat pumps are changed to cooling.

Do I need to purchase additional Wi-Fi Controls if I have multiple heat pumps in my home/workspace that I want to control?

Yes, you need a separate unit for each heat pump you want to control. Once purchased, you can sync all heat pumps to the same account for convenient control over your systems.

Syncing and Troubleshooting

I recently had a Mitsubishi Electric Wi-Fi Control Adaptor fitted to my heat pump and now need to set it up. How do I do this?

To complete the installation of the Wi-Fi Control follow the instructions outlined in the Wi-Fi Installation Guide which came with your adaptor.

The Installation Guide is accessible on the Wi-Fi Control App or download: Installation Guide.pdf (919 KB).

And available to view on YouTube:

If my router is accidentally turned off or we have a power cut will the Wi-Fi Adaptor automatically reset itself or does it need to be re-paired?

Yes, in the event of a power cut for any reason Wi-Fi Control is re-paired automatically.

If I make a mistake when setting up my Wi-Fi Control is there a reset button?

If a mistake is made during the set-up of the Wi-Fi Control pairing process simply press the WPS button on your router again to restart the process.

I am registered using the Wi-Fi Control App but I cannot control my heat pump?

For Wi-Fi Control to work a Mitsubishi Electric Wi-Fi Adaptor must be purchased and fitted. This can either be purchased as part of a package or for retrofit on existing installations. For more information on your heat pumps compatibility and where to buy, please contact your local Mitsubishi Electric dealer or contact one of the dealers in your region listed here.

I upgraded my router and Wi-Fi Control has stopped working. What should I do?

If you have upgraded your home networks router your Wi-Fi Control Adaptor will need to be re-paired, following the same process initially carried out when first setting up Wi-Fi Control. To re-sync the adaptor and your router follow the instructions outlined in the Wi-Fi Installation Guide which came with your adaptor.

The Installation Guide is accessible on the Wi-Fi Control App or download: Installation Guide.pdf (919 KB).

And available to view on YouTube:

We changed the password for our Wi-Fi network at home and Wi-Fi Control has stopped working. What should I do?

If you change the password to your home network your Wi-Fi Control Adaptor will need to be re-paired, following the same process initially carried out when first setting up your Wi-Fi Control. To re-sync the adaptor and your router follow the instructions outlined in the Wi-Fi Installation Guide which came with your adaptor.

The Installation Guide is accessible on the Wi-Fi Control App or download: Installation Guide.pdf (919 KB).

And available to view on YouTube:

My router does not have a WPS button – can I still use the Wi-Fi Control?

For the Wi-Fi Control Adaptor to successfully pair with your home network your router’s WPS function must be temporarily disabled (this is automatically enabled again after a period of approximately 2 minutes). Not all routers are equal, and as such not all routers have a WPS button. In this case please check your router’s manual as some routers without a designated WPS button may still be able to have the WPS function enabled/disabled within the routers settings.

Alternatively you may be able to connect a secondary router that supports WPS to one of the ports on your main router to connect to the Wi-Fi Control – talk to your authorised dealer for suitable options.

Understanding Wi-Fi Control

What happens if someone changes settings using the Wi-Fi Control App at the same time changes are made on the handheld remote?

To explain this it is important to understand how the Wi-Fi Control Adaptor works (For detailed information visit our ‘How does it work’ section). The adaptor sends intermittent updates on the status of your system back to the internet (server). At the same time, the adaptor retrieves any commands which have been sent by the Wi-Fi Control app or handheld remote. In the event settings are changed on both the handheld remote and the Wi-Fi Control app in between this intermittent retrieval the heat pump unit will activate whichever command was sent last.

What is true active/bi-directional control?

Simply put, true active/bi-directional control is essentially two way communication. Unlike other upcoming Wi-Fi controllers which use one way “line of sight” infrared signal, the Wi-Fi Adaptor is connected directly into the indoor unit so the unit can be both controlled and monitored. For example, if a change is made on the handheld remote this change is almost instantly reflected and visible within the Wi-Fi Control App and online portal. Likewise, should a fault be experienced a notification is sent to the App alerting you. For a more detailed explanation of how the Wi-Fi Adaptor works, visit our ‘How does it work’ section.

Why do I need to include my personal information when registering to use Wi-Fi Control?

By entering your details we can/may at times send emails to inform you of any new features/capabilities available for update; however we will not send any unsolicited spam emails. If you do not wish to receive these you are able to unsubscribe by choosing ‘unsubscribe’ at the bottom of the email. Our full privacy policy can be viewed in our ‘Terms and Conditions’ section

How does the minimum temperature limit rule work?

When enabled, Wi-Fi Control will actively monitor the room and turn on automatically if the room drops below your set minimum temperature. To learn how to set this rule visit our ‘Creating and using rules’ section.

How does the Maximum temperature limit rule work?

When enabled, the maximum temperature rule works in the opposite of the minimum temperature rule. Wi-Fi Control will actively monitor the room and turn on to cooling the room rise above the set maximum temperature. To learn how to set this rule visit our ‘Creating and using rules’ section.

Can multiple smart devices (e.g. phone/tablet) connect to a single Wi-Fi Adaptor?

Yes, Wi-Fi Control allows multiuser functionality, and as such more than one device can be connected to the same Wi-Fi Adaptor. To do so, simply use the same registered login and password used to initially set up your Wi-Fi Control on each of the devices you wish to connect.

My 7 day handheld remote allows me to program up to four settings for each day of the week – is Wi-Fi Control the same?

Mitsubishi Electric Wi-Fi Control offers the ability to set an unlimited number of settings/rules. Referred to as a rule set, these can be unique to each indoor unit. These settings can be anything from turn on/off and change mode to more advanced settings such as the minimum/maximum temperature limit rules.

Can I set more than one rule to apply?

Yes, using Mitsubishi Electric Wi-Fi Control you can have more than one rule in action on your heat pump at any one time – in fact the rule setting is almost limitless! To do so you need to set up a new rule set for your heat pump. To learn how to set up a rule set for your heat pump visit our ‘Creating and using rules’ section.

Wi-Fi Control v Other Devices

What is the difference between Mitsubishi Electric Wi-Fi Control and other Wi-Fi solutions currently available?

Mitsubishi Electric Wi-Fi Control incorporates industry leading true active/bi-directional control, offering advanced functionality e.g. unobstructed control, comprehensive rule setting, minimum/maximum temperature rule setting, and control of multiple units to name but a few. In contrast other solutions, such as passive infrared Wi-Fi modules utilise one way communication. This means the passive infrared Wi-Fi module is conflict prone, affected by direct light, and will not work when blocked by physical obstructions.

Important Requirements

Requires a compatible WPS capable router, active Internet connection and read the list of minimum requirements.

Need help?

For service or support enquiry you can contact us, or if you would prefer to speak directly to us please call 0800 639 434 during normal office hours.


Common questions